Shipping policy
At Loyal Tails, we work with trusted global fulfillment partners to deliver your orders safely and efficiently.
Processing Time
- Orders are typically processed within 1–3 business days.
- During high-demand periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times vary by destination:
- United States: 7–15 business days
- Canada: 7–18 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Europe: 7–20 business days
Shipping times are estimates and may vary due to customs, weather conditions, holidays, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.
Multiple Packages
Some orders may arrive in separate packages depending on product availability and warehouse locations.
Incorrect Address
Please ensure your shipping address is correct before placing an order. Loyal Tails is not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your order arrives damaged, defective, or is confirmed lost in transit, please contact us within 7 days of delivery (or expected delivery) with your order number and supporting photos. We will review the issue and arrange a replacement or refund where applicable.
Customs & Import Duties
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Contact Us
For shipping-related questions, contact:
Email: